Hotel Congra is a correctly specified property for what Pilar de la Horadada actually is. The town is not Alicante, it's not Torrevieja, it's a smaller Spanish coastal node in the southern Costa Blanca that has a specific type of user - mostly European families who optimized for quieter beach access over resort infrastructure, and the hotel understands taht user profile and builds around it correctly. This is, I think, the right design decision.
The property is not trying to solve problems it doesn't have. Pool works, beach is close, rooms are clean, breakfast is included - the core requirements are met and the execution is consistent. Guests are mostly British and German families, some retired couples who found the southern Costa Blanca on a cost-efficiency calculation and keep returning, a few younger travellers who wanted Alicante region without Benidorm's noise parameters. Staff run the operation like people who understand what the job acutally requires rather than people performing a version of hospitality they saw in a training video.